Here you will find the most frequently asked questions about the season pass and the multi-day pass.
Season pass
From 09.09.2024, from 09:09 a.m. at shop.kaerntner-skipass.com
Ordering process in the onlineshop:
1. Select the person(s) - the ski pass will be calculated automatically.
2. Add the ski passes to the cart.
3. You do not have a customer account yet? Then please "Create your account".
4. Personalize the ski passes with the names of all persons, their dates of birth, photos and the proofs requested by the system.
5. Last step: Check your order again and then click on "Buy now".
Keycard reusable? Unfortunately, an existing keycard can no longer be used or returned. The selected ski pass will automatically be printed on a new keycard (€ 5.00) and sent to the address of your choice free of charge.
The new keycard gives you the following advantages:
-) the ski pass can be purchased conveniently from home at any time of day
-) in the 2025/26 winter season you can then conveniently recharge your ski passes in the onlineshop and use them immediately
-) the new keycard is valid for several years.
How will the ski passes be delivered? All season passes from the online-presale will be sent automatically by post free of charge to the address provided. An information e-mail will be sent out as soon as the ski passes have been checked, printed and are on their way to the desired address.
How long does delivery take? Once the order has been completed, it takes up to 5 working days for the purchased ski passes to be delivered to the desired destination address by the shipping service provider.
When making a purchase - whether online or offline - you will receive a keycard. This is personalised and works contactlessly at all access points to the ski resorts. The turnstile opens automatically and you can simply pass through it.
The keycard is registered contactlessly as you pass through access control. Please do not insert the keycard into the reader! You can simply keep it on the left side of your jacket.
Accidents happen. If you suffer an injury due to an accident and are therefore unable to continue using your season ticket, please contact us at office@kaerntner-skipass.com. Ideally, you should also send us your invoice receipt. A partial refund as a gesture of goodwill can be made by submitting a medical certificate along with your ski pass. If you submit your documents before 14 January, half of the ski pass price will be refunded. You will receive a third of the price back by 14 February. However, it is the date of submission that counts, not the date of injury! For family and partner packages, only the prorated ski pass price (as calculated in the package) will be refunded. Please note that no refunds will be granted after 14 uses, regardless of the time component.
If you lose your ski pass, you can go directly to a ticket office in any participating skiing area and fill out a loss form. Your keycard will be cancelled immediately and a new ski pass will be issued to you for a processing fee of 25 euros.
No. All season passes are personalised and feature a photo of you. Independent inspectors and employees of the skiing areas check these at random. In the event of abuse, the ski pass will be withdrawn without replacement and, if necessary, a complaint will be filed. Please note the general terms and conditions of sale for the Kärntner Skipass and the respective conditions of carriage of the individual ski resort.
Multi-day pass
When making a purchase - whether online or offline - you will receive a keycard. This works contactlessly at all entrances to the skiing areas. The turnstile opens automatically and you can simply pass through it.
The keycard is registered contactlessly as you pass through access control. Please do not insert the keycard into the reader! You can simply keep it on the left side of your jacket.
Accidents happen. If you suffer an injury due to an accident or become ill, please contact the ski resort from which you purchased your ski pass. A goodwill refund can be made by presenting a medical report together with your multi-day pass.
Unfortunately, you are not entitled to a replacement if you lose your ski pass. However, depending on the ski resort, a new pass may be issued in certain circumstances, so it is best to check with the issuing ski resort.
All multi-day passes are personalised and include a photo of you. Independent inspectors and employees of the ski resorts check these at random. In the event of abuse, the ski pass will be withdrawn without replacement and, if necessary, a complaint will be filed. Please note the general terms and conditions of sale for the Kärntner Skipass and the respective conditions of carriage of the individual ski resort.